Shipping Policy
Shipping Policy
Effective Date: January 2024
At FlexiGuard, we're committed to getting your Modular Dog Leash System into your hands (and onto your pup) as quickly as possible. Here's everything you need to know about shipping.
Order Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays). You'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your FlexiGuard system is on its way.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We currently offer domestic shipping within the United States only.
Standard Shipping
- Delivery Time: 3-7 business days after processing
- Cost: Calculated at checkout based on your location
- Tracking: Included with every order
Expedited Shipping
- Delivery Time: 2-3 business days after processing
- Cost: Calculated at checkout based on your location
- Tracking: Included with every order
Please note: Delivery times are estimates and not guarantees. While we work with reliable carriers to ensure timely delivery, we cannot be held responsible for delays caused by weather, carrier issues, or other circumstances beyond our control.
International Shipping
We're working hard to bring FlexiGuard to dog lovers around the world! International shipping is not currently available, but we're actively expanding our shipping capabilities.
Want to be notified when we ship to your country? Email us at hello@flexiguard.com with "International Shipping" in the subject line, and we'll add you to our notification list.
Order Tracking
Every FlexiGuard order includes tracking at no additional cost. Once your order ships, you'll receive:
- A shipping confirmation email with your tracking number
- A direct link to track your package in real-time
- Estimated delivery date
You can also track your order anytime by logging into your account on our website.
Lost or Missing Packages
We understand how frustrating it is when a package goes missing. Here's what to do:
If tracking shows "Delivered" but you haven't received your package:
- Check around your delivery location (porches, garages, side doors)
- Ask neighbors or household members if they accepted the delivery
- Wait 24 hours – sometimes carriers mark packages as delivered slightly early
- Contact us within 48 hours of the delivery date
If tracking hasn't updated in 7+ days:
Contact us immediately at support@flexiguard.com. We'll work with the carrier to locate your package and find a resolution.
Our Commitment:
If your package is confirmed lost, we'll reship your FlexiGuard Modular Dog Leash System at no additional cost or provide a full refund – your choice.
Shipping Address
Please double-check your shipping address before completing your order. We ship to the address you provide at checkout and cannot be responsible for orders shipped to incorrect addresses.
Need to change your shipping address? Contact us within 2 hours of placing your order, and we'll do our best to update it before processing.
P.O. Boxes & Military Addresses
We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Please note that delivery times to military addresses may be longer than standard domestic shipping.
Contact Us
Questions about your shipment? We're here to help!
- Email: support@flexiguard.com
- Customer Service Hours: Monday-Friday, 9am-6pm EST
- Response Time: Within 24 business hours
Include your order number in all correspondence for the fastest response.
This shipping policy is subject to change. Any updates will be posted on this page with a revised effective date.